Denver International Airport (DEN)

Guest Services

DIA’s customer service begins with Guest Services staff. Located in airport information booths, these employees answer questions and solve problems, serving any airport guest who needs help. You can go to an information booth and ask to page someone or you can get directions to airline ticket counters, airline gates, or baggage-claim carousels. Guest Services can guide you to the best resources to meet your needs, and they can provide tourist information about Denver and Colorado. The airport has an information booth in Jeppesen Terminal and at each concourse.

Courtesy Telephones

White courtesy telephones are located throughout the airport. Dial 2000 for a direct link to Guest Services personnel for paging, information, and to report emergencies.

Lost and Found Lost and Found
Airport Lost and Found
Items found in public areas at the airport are taken to Airport Lost and Found on Level 5 North, Jeppesen Terminal, near International Arrivals. The Lost and Found office is open Mondays through Fridays, 8 a.m. to 7:30 p.m.; Saturdays and Sundays, 8 a.m. to 6 p.m. To inquire about an item lost at an airport location (restaurant, bathroom, security screening, etc.) call (303) 342-4062 (menu option 3), (800) AIR-2DEN (menu option 4) or send an inquiry by e-mail.

Airlines Lost and Found
Personal items lost while in flight or at an airline gate are collected and held for claim by the respective airline. Lost luggage is also held for claim by airline companies. To report lost items or luggage, visit our Airlines at DIA Web page to contact your airline directly.

Ambassadors

Denver International Airport's friendly Hospitality Ambassadors provide information and other assistance for airport guests. You can find Ambassadors, identifiable by their white cowboy hats, throughout the airport. They can help you navigate the airport smoothly, locate gates, services and amenities. These community volunteers can also provide interesting facts about Denver International Airport.

Baggage Carts, Lockers and Storage

Baggage carts are located near ticket counters, baggage carousels and security-screening checkpoints in Jeppesen Terminal, Levels 5 and 6. Cart rental is $3 and machines accept coins or bills. When you return the cart to any rack you will receive a 25-cent refund. For arriving international travelers, carts are provided at no charge in the Federal Inspection Services area. For the safety of all our guests, baggage carts are not allowed on the train, on moving walkways, or on any escalator.

Rental lockers are not available at the airport but a baggage storage facility is located in Jeppesen Terminal Level 5. For more information, contact the Airport Baggage Center at (303) 342-5858.

Credit Union and ATM Services

The Public Service Credit Union branch at Denver International Airport is a full-service financial institution offering a variety of products and services, including savings, checking, loans, mortgages, home banking, travelers' checks, money orders and much more.

Located on Level 6 in Jeppesen Terminal, with 14 Co-Op Network ATMs positioned throughout the terminal and concourses, Public Service Credit Union provides convenient access to cash and financial services for employees and guests at Denver International Airport. In addition, through its affiliation with the Credit Union Shared Branching Network, credit union members from across the country can easily access their own credit union accounts right here at DIA.

Interfaith Chapel and Islamic Prayer Hall

The Jewish and Christian Interfaith Chapel and the Islamic Masjid are open 24 hours for meditation. They are located on Level 6, Terminal East atrium, at the south end.

Internet Access

DIA provides free WiFi access to the Internet throughout the airport in Jeppesen Terminal and Concourses A, B and C.

Your wireless device should automatically detect and connect to DIA’s free public wireless network. To connect manually, use the airport's service set identifier (SSID) of DIAFREEWIFI. The SSID is case sensitive, use all capitals if enetering the identifier manually.

If you do not automatically connect or if you are having trouble making a connection, call (800) 986-2703 for 24-hour customer support. Additional information about DIA’s WiFi service is available at aiport information booths.

Pet Exercise Area/Traveling with Pets

DIA has one designated pet exercise area located outside of Jeppesen Terminal on Level 2 West, not far from Door 200.
Pets can wander in a designated enclosed area for pet relief or exercise. The area is wheelchair accessible. Connecting passengers with pets who want to use the area should plan on at least 30 minutes of travel time to the terminal and back to an airline gate (factor in the time needed to go through security screening again). No area is available outside a concourse because of security.

Post Office

A full-service retail U.S. Post Office is located on Level 6 West of the Jeppesen Terminal. Passengers and visitors at Denver International Airport can mail letters and packages, as well as purchase stamps, commemorative gifts, or packaging materials. Hours of operation are 7 a.m. to 5 p.m., Mondays through Saturdays.

Rocky Mountain USO Center at Denver International Airport

The Rocky Mountain United Service Organization (USO) Center is for traveling armed forces men and women and their families. It is located beyond security screening in the Presidents Club at the end of the pedestrian bridge connecting Jeppesen Terminal with Concourse A.

For questions regarding the USO Center, contact Hedy Margolis, director of the Rocky Mountain USO Center, (303) 342-6876 or e-mail at hmargolis@uso.org.

Smoking Lounge

DIA is a non-smoking airport with the exception of four smoking lounges. The Aviator's Club is located on the west side of Jeppesen Terminal, Level 6, in the atrium. The second smoking lounge, Mesa Verde, is on the center core mezzanine of Concourse A. Concourse B’s Aviator’s Club smoking lounge is on the mezzanine level, center core, and the smoking lounge at Concourse C, Smokin’ Bear, is on the center core’s concourse level. You can also smoke outside the terminal, but not the concourses (there is no outside access).